Head of Clinical Services

  • Location


  • Sector:

    Sector 1, Sector 2

  • Job type:


  • Salary:


  • Contact:

    Lenka Kullacova

  • Contact email:

  • Salary high:


  • Salary low:


  • Published:

    3 months ago

  • Expiry date:


We are looking to recruit a Head of Clinical Services/Clinical Services Manager to oversee a London sites. You will be working alongside the leadership team and CMO (Chief Medical Officer), you will be able to make a real contribution and difference to the company. 


  • Ensure and provide exemplary care, managing a multidisciplinary team in a safe, efficient and financially successful manner.
  • Maximise theatre utilisation.
  • Develop a highly engaged, professional and effective nursing team.
  • Nurture relationship with surgeons.
  • Improve profits and take responsibility for strategic financial goals, planning ahead and forecasting to ensure these are met.
  • CQC registered manager.




The Head of Clinical Services will: 

  • Take responsibility for effectively implementing clinical policies and procedures to enable the provision of a high-quality service, both in respect of patient care and employee engagement. 
  • Supervise the site management teams to ensure the integrity of all clinical functions across London. 
  • Provide leadership and strategic direction for clinical services in London, in line with overall strategic and business goals, acting as a role model for organisational culture and values in order to achieve the goals and direction for the medical teams. 
  • Continue to develop and deliver a high quality, evidence based, in-patient service in a changing health care environment ensuring that it supports and reflects, regulatory requirements, company policies and procedures, service user needs, medical objectives and professional guidance. 
  • Set, monitor and evaluate the standard of care and practice provided in the service in consultation with staff and the multi- disciplinary team. 
  • Manage an effective pre-operative and post-operative department in order to ensure a seamless patient journey from booking to post-operative surgery. 
  • Ensure that all written and electronically stored information is accessible only to authorised personnel and is stored in accordance with the Data Protection Act. 
  • Contribute to the development and amendment of policy and practice arising from audit outcomes, complaints and incidents. 
  • Demonstrate true leadership by setting and encouraging high standards of care and personal conduct. 
  • Be the Registered and ensure compliance with the National Minimum Standards and Regulations and all Care Quality Commission (CQC) and other regulatory requirements. 
  • Attend regular Clinical meetings and sit on the MAC as a committee member. 
  • Attend, and where necessary report to, appropriate meetings as directed by the CMO or CEO.
  • Be responsible for the management of the admission processes, safe and appropriate patient management, and the achievement of related and reportable care targets. 
  • Implement Policies and Procedures as required and provide support and advice to colleagues to embed new working practices. 
  • Be responsible for dealing with first line, patient and relative clinical complaints and reporting as well as making initial investigations of complaints, incidents, near misses or serious untoward incidents in line with company procedures and ensuring that immediate action plans are put in place to safely deal with the same. 
  • Provide direction for TPC to ensure that a patient focused clinical governance agenda is defined and reported to the standards expected. 
  • Advise on the planning of patient care based on relevant regulatory body guidance and TPC’s policies and procedures.
  • Provide leadership on the provision of relevant documentation, including policies and procedures (SOPs).
  • Help ensure compliance across TPC with all appropriate regulatory, professional and best practice frameworks.
  • Enable and encourage team members to expand and develop their own competencies.
  • Prepare relevant reports on audit outcomes, complaints, policy updates and incidents in a timely manner to allow management teams at site level and head office to review at relevant meetings.
  • Coordinate and contribute to changes in practice and policies when the need for change has arisen and subsequently evaluating implementation of such changes.
  • Report any hazards or incidents via TPC procedure; oversee the completion of risk assessments and to support the company H&S representatives.
  • Ensure staff and departments have access to written and verbal information appropriate to their needs.
  • Promote evidence-based practice.
  • Encourage, develop, and enhance the skills and knowledge of others and self.
  • Ensure Breast Registry entries are recorded in a timely and accurate manner 
  • Ensure accurate recording of procedures and diagnostic coding as required. 
  • Ensure a safe and caring environment to ensure that a high standard of practice is maintained 
  • Ensure service user records are maintained up to date and are an accurate reflection of the care given. 
  • Ensure that all clinical and other information is gathered, stored and passed on to relevant hospital service/personnel, as well as external agencies as required such as PHIN and the National Breast Registry. 
  • Ensure PREMs and PROMs are collated and are within expected parameters, setting actions to address failing areas. 


The Head of Clinical Services will also assist and advise the Clinical Lead with the following operational tasks: 


  • Ensuring effective stock planning procedure including an efficient reordering process ensuring the London operation is never without the necessary stock. 
  • Overseeing and improve surgical turnover; including start and finish times and turnaround time whilst maintaining safety as key priority. 
  • Maximising all theatre utilisation and capacity availability, setting targets to improve 




Infection Control 

Infection Control is everyone’s responsibility. All staff, both clinical and non-clinical, are required to adhere to the Company Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA. 


Disclosure and Barring Service 

Because of the nature of the work for which you are undertaking this post is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975. All applicants who are offered employment will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This includes details of cautions, reprimands, final warnings, as well as convictions. Further information is available from the Disclosure and Barring Service website: and our policy HR43a Disclosure and Barring Service, available from the HR department. 


Safeguarding children and vulnerable adults 

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. 


Professional Registration 

Staff undertaking work which requires professional/state registration are responsible for ensuring that they are so registered and that they comply with any Codes of Conduct applicable to that profession. Proof of registration must be produced on appointment and, if renewable, proof of renewal must also be produced. Job Description: Head of Clinical Services (London) Issue Date: February 2021 


Work Visa/Permits/Leave to Remain 

If you are a non-resident of the United Kingdom or European Economic Area, any appointment offered may be subject to the Resident Labour Market test (RLMT) which may need to be repeated on expiry of your leave to remain. The Company is unable to employ or continue to employ you if you do not obtain or maintain a valid work visa and leave to remain in the UK. 



The post-holder must maintain confidentiality of information about staff, patients and health service business and be aware of the Data Protection Act 1998 and General Data Protection Regulations (GDPR). 



Adherence to appropriate Company Policies, including but not limited to: Data Governance, Health and Safety, Equality and Diversity; and Company protocols. 


Equality, Diversity, and Inclusion 

The Private Clinic is committed to providing equality of employment opportunity for all members of staff and prospective staff and opposes all forms of discrimination, victimisation, or harassment on the grounds of race, colour, nationality, ethnic or national origin, gender, sexual orientation, marital status, disability, age, or religion. The Private Clinic will not tolerate discrimination by any of its staff. You must recognise your responsibility to value and respect our clients and colleagues, standards of conduct are expected to be of the highest level to ensure that no-one is harassed, bullied, or victimised. 


Health and Safety 

The post holder must co-operate with management in discharging its responsibilities under the Health and Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees, and visitors. 


Risk Management 

All staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to co-operate with any investigation undertaken. 


Additional Information 

This job description sets out the main duties of the post at the date when it was completed although it does not include or define all tasks which the post holder may be expected to carry out. The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.